Privacy POLICY
last updated 5th March 2026
WHO I AM
This website is operated by Jacqueline Wallace.
I am the data controller responsible for your personal data under the UK General Data Protection Regulation (UK GDPR).
If you have any questions about this policy or your data, you can contact me at:
Email: jacqueline@jacqwallace.com
WHAT PERSONAL DATA I COLLECT
When you use my website, I may collect the following information:
a) When you contact me or request a commission:
Your name
Email address
Any information you include in your message
Reference images or project details you choose to share
b) When you purchase artwork, prints or cards:
Name
Billing and delivery address
Email address
Order details
Payment confirmation (processed securely via Wix’s payment providers – (I do not store full card details)
c) When you subscribe to my newsletter:
Name (if provided)
Email address
d) Automatically collected information:
IP address
Browser type
Device information
Website usage data via cookies and analytics tools provided through Wix
HOW I USE YOUR DATA
I use your information to:
Respond to enquiries and commission requests
Process and fulfil orders
Deliver purchased artwork and products
Send order confirmations and customer service emails
Send occasional newsletters and updates (only if you opt in)
Improve my website and services
Lawful bases under UK GDPR:
Contract – to fulfil orders and commissions
Consent – for newsletters and marketing emails
Legitimate interests – to improve website functionality and respond to enquiries
Legal obligation – for tax and accounting purposes
PAYMENTS
Payments made on my website are processed securely through Wix’s integrated payment providers. I do not have access to or store your full payment card details.
DATA RETENTION
I retain personal data only as long as necessary:
Order information: retained for up to 6 years for UK tax and accounting requirements
Commission correspondence: retained for record-keeping unless deletion is requested
Newsletter data: retained until you unsubscribe
You may request deletion of your data at any time (unless I am legally required to retain it).
SHARING YOUR DATA
I do not sell or trade your personal data.
Your data may be shared with trusted third parties only where necessary, including:
Wix (website hosting and e-commerce platform)
Payment processors integrated with Wix
Postal and courier services for delivering orders
Email marketing providers (if used for newsletters)
These providers process data in accordance with data protection laws.
INTERNATIONAL SALES
If I sell and ship artwork to customers in the European Economic Area (EEA), your data may be processed in accordance with UK GDPR and, where applicable, EU GDPR standards.
YOUR RIGHTS
Under the UK General Data Protection Regulation, you have the right to:
Access your personal data
Request correction of inaccurate data
Request erasure (“right to be forgotten”)
Restrict processing
Object to processing
Withdraw consent for marketing at any time
Lodge a complaint with the Information Commissioner’s Office (ICO)
You can contact the Information Commissioner’s Office at:
I would always appreciate the opportunity to resolve any concerns directly first.
COOKIES
My website uses cookies provided by Wix to:
Ensure the website functions properly
Enable shopping cart and checkout features
Analyse website traffic
Improve user experience
You can manage cookie preferences through your browser settings and via the cookie banner on this site.
DATA SECURITY
I take reasonable technical and organisational measures to protect your data from unauthorised access, misuse, or disclosure.
CHANGES TO THIS POLICY
I may update this Privacy Policy from time to time. The latest version will always be available on this page.
If you have any questions, please contact me at jacqueline@jacqwallace.com